1. Scope of This Privacy Policy
This Privacy Policy explains how Trips Bali handles personal information in connection with TripsBali.com and our customer service, enquiry, brochure and booking activities. It applies when you browse the website, communicate with us, request information or arrange a tour, activity, transfer or other travel service through Trips Bali.
2. Information We May Collect
Information you provide
- Name, email address, telephone number or WhatsApp number.
- Booking details including activity, travel date, number of guests and pickup requirements.
- Hotel, meeting-point or transport information required to coordinate your service.
- Messages, questions and special requests sent to Trips Bali.
- Name and email address submitted when requesting a product brochure.
- Relevant accessibility, dietary or activity requirements voluntarily supplied for a requested service.
Information collected automatically
- IP address, browser and device information.
- Pages visited, referring pages and basic website interaction information.
- Cookies and similar technologies used for functionality, analytics, performance or security where enabled.
3. How We Use Personal Information
- Respond to enquiries and provide requested travel information.
- Prepare, confirm and coordinate bookings.
- Send requested brochures and booking-related communications.
- Coordinate with activity operators, drivers, guides and suppliers involved in your booking.
- Facilitate booking and payment services.
- Provide customer assistance before, during and after an activity.
- Maintain appropriate administrative, accounting, security and legal records.
- Operate, secure and improve TripsBali.com.
Requesting a brochure does not by itself subscribe you to a marketing mailing list.
4. Basis for Processing
Trips Bali processes personal information where there is an appropriate reason, including taking steps at your request before a booking, performing a booking or service arrangement, meeting legal obligations, protecting legitimate business and security interests, or relying on consent where consent is required.
5. Sharing Information
Trips Bali does not sell personal information. Information may be shared only where reasonably necessary to provide or support the requested service, including with:
- Tour, activity and attraction operators.
- Drivers, transport providers and guides.
- Booking, payment and transactional-email providers.
- Website hosting, security, analytics and technical providers.
- Professional advisers or authorities where disclosure is required or permitted by law.
6. Booking and Payment Services
TripsBali.com may use or link to third-party booking and payment services. Information entered directly into an independent booking engine or payment provider may be processed under that provider's own privacy and security terms. Trips Bali should not receive or store complete payment-card credentials when payment information is entered directly into an independent secure payment environment.
7. Cookies and Analytics
TripsBali.com may use essential cookies for website functionality and security, and analytics or performance technologies to understand website use. Embedded third-party services may also use cookies according to their own policies. Where consent is legally required for non-essential technologies, they should be used in accordance with the applicable consent mechanism.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including completing bookings, providing customer support, maintaining appropriate transaction records, resolving disputes, preventing abuse and meeting applicable legal requirements.
9. Security
Trips Bali uses reasonable administrative and technical measures intended to protect information from unauthorised access, loss, misuse or alteration. No internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law and appropriate identity verification, you may contact Trips Bali to ask about personal information associated with you, request correction of inaccurate information, request deletion where applicable, withdraw consent where processing depends on consent, or raise a concern about how your information is handled.
11. International Visitors and Providers
Trips Bali serves international visitors. Some communication, technology, analytics, booking or payment providers may process information using infrastructure outside Indonesia. Where cross-border processing occurs, appropriate providers and safeguards should be used as required by applicable law.
12. Children's Information
Some Trips Bali activities may permit children when accompanied or authorised by a parent or guardian. Information concerning a child should be supplied by a responsible adult and only to the extent necessary to arrange or safely provide the requested service.
13. Changes to This Policy
Trips Bali may update this Privacy Policy when website practices, services, providers or applicable requirements change. The latest version will be published on this page with its revision date.
14. Contact Trips Bali
For questions about this Privacy Policy or a privacy-related request, please contact Trips Bali.